SHIPPING + PROCESSING

We are located in Arizona, in the SUMMER the weather can get overwhelmingly hot. We do all we can to keep your product from melting. We freeze the product, we pack your product in insulated packaging and we always ship priority (in the summer). We recommend keeping track of your package when you receive your tracking number. Typically your product will make it out of Arizona frozen, however it will go through different facilities and temperatures. Once your package arrives to your mailbox or front porch, we recommend grabbing it as soon as possible depending on the weather in your state. We are not responsible for melted butter. All shea butters can be re whipped if melted.

ALL ORDERS ARE HANDMADE FRESH

Once an order is placed the team starts working on your order in the order it was received. Processing is 5-7 business days, Shipping is 3-5 business days unless it is ordered in the summer, we will priority ship which is 2 business days.

SHIPPING

Once your order is in the works we prepare it for freeze zone. All orders go to freeze zone in the summer to try to prevent your order from melting. Typically your order will freeze for 24 hours. Once we take it out of freeze zone, we drop the order off at the post office and shipping can take about 3-5 business days.

THE SHEA BUTTER BAR IS NOT RESPONSIBLE FOR INCORRECT ADDRESSES! ALL ORDERS WITH AN INCORRECT ADDRESS WILL BE CANCELLED IF IT HAS NOT SHIPPED YET. IF THE ORDER SHIPS TO AN INCORRECT ADDRESS, YOU WILL NEED TO CONTACT USPS AND ARRANGE AN ADDRESS UPDATE, THE SHEA BUTTER BAR IS NOT RESPONSIBLE FOR ITEMS SHIPPED TO INCORRECT ADDRESSES.

BREAK DOWN

ORDER RECEIVED

PROCESSING 5-7 BUSINESS DAYS

(closed Sunday & Monday)

ORDER IS IN FREEZE ZONE (24 HOURS* ONLY IN THE SUMMER)

ORDER HAS SHIPPED (3-5 BUSINESS DAYS UNLESS PRIORITY)

post office is closed Sunday's*